Your tools are slowing you down. I make your systems support growth again.
I'm an independent systems and operations advisor for founders and leadership teams. I clean up the tools, workflows, and access that quietly slow your company down — so your people can stop working around problems and start moving.
Previously: scaled IT and enterprise systems at Reddit from 150 to 4,000+ employees, supported SOC 2 and ISO 27001 across GRC, security, and SaaS operations, and built IT from scratch at ConductorOne. Sixteen years turning messy operations into systems that actually support the business.
How I Work With You
First Tracks
For when you're staring at a decision and need a sharp outside perspective — not another vendor pitch.
First Tracks is a focused, two‑hour remote session for founders and leaders who need to pressure‑test a direction, untangle a messy situation, or make sense of a stack that's grown beyond anyone's mental model.
- You fill out a short prep questionnaire so we hit the ground running — no wasted warm‑up.
- We spend two structured hours working through your specific problem: tooling decisions, workflow breakdowns, access sprawl, org design questions, whatever's stuck.
- You walk away with concrete next steps you can execute immediately — with or without me.
This isn't open‑ended “office hours.” It's a premium working session with someone who has solved these problems at scale.
Single focused session, booked directly. No ongoing commitment required.
Book a session →Deep Woods
For when your tools, access, and processes have grown into a tangle — and your team is spending more energy working around problems than solving them.
Deep Woods is a defined‑scope project that starts with understanding what you actually have and ends with a clear path to what you need.
- Begins with a paid assessment: I interview key people, review your SaaS stack, map workflows, and look at your vendor landscape with fresh eyes.
- You receive a prioritized roadmap — not a 60‑page report buried in a Google Drive folder that nobody can find six months later. Clear recommendations, ranked by impact and effort.
- If you want help executing, I can stay on to orchestrate: coordinating vendors, redesigning workflows, and helping your internal team adopt changes without the usual resistance.
- Every engagement is scoped and priced before work begins. No open‑ended billing, no scope‑creep surprises.
Fixed‑scope, fixed‑fee project. Assessment first, implementation optional.
Let's scope it →Long Trail
For when you need senior systems judgment on an ongoing basis — but not a full‑time head of IT sitting in your org chart.
Long Trail is a monthly retainer that gives your leadership team a systems‑minded advisor who is actually in the room, not just on call.
- I join your leadership rhythms — standups, planning cycles, quarterly reviews — so I have the context to make good calls, not just react to tickets.
- I handle cross‑functional coordination: the work that falls between engineering, ops, finance, and security that nobody owns but everybody feels.
- When something big breaks or a major change needs to happen, I step into the trenches and drive it.
- Availability is structured around what you need — light, standard, or intensive — not billed by the hour.
This is not managed services or outsourced helpdesk. It's senior leadership capacity for your systems and operations — a chief‑of‑staff for your tools and workflows.
Monthly retainer with a defined availability band. Cancel or adjust as your needs change.
Let's talk →Who I Work Best With
- Founders and leadership teams who know operations need attention but don't have the right person to own it.
- Startups that grew fast and now have a messy stack — too many tools, unclear ownership, processes held together by one person's memory.
- Companies experimenting with AI and automation but without anyone to connect the dots across teams and make it stick.
- Leaders who want a thinking partner, not just a pair of hands.
- Break-fix helpdesk and quick wins — where I started, and honestly I still love it.
- Keeping the lights on — and actually making them shine a little brighter.
- A/V setup and office openings — helping teams connect across the world.
Let's chat — there isn't anything too big or too small.
What I Bring to the Table
My real skill is listening. I can sit down with any team — marketing, sales ops, legal, finance, people ops — and hear what they're actually struggling with, not just what they asked for. That gap is usually where the real work is.
From there I help design and implement solutions that fit the way the team actually works: evaluating vendors, mapping realistic timelines, thinking through how data will move between systems, and figuring out where AI fits in the workflow and what it needs to run well. Not just "here's a tool" — but "here's how this works for your team, end to end."
- Cross-functional partnership — translating business problems into system requirements with any team
- SaaS procurement and vendor evaluation — compatibility, realistic timelines, total cost of ownership
- Integration design and data flows — including AI and agentic tooling built to run securely
- Business process design — building the workflow, not just installing the software
- Zero-to-one operations builds — policy, procurement, helpdesk, and the whole stack
- Strategic advisory — what to build, what to buy, and what to wait on
Work Together
If something I wrote brought you here — or you're stuck on a problem and want a second opinion — I'd like to hear about it.