Technologist · Operations Obsessive · Privacy Rights Enthusiast
I'm Chayce O'Neal — an independent systems and operations advisor for founders and leadership teams. Sixteen years turning messy operations into systems that actually support the business.
About Me
I'm addicted to solving problems. Not just the technical ones — the ones buried inside how teams actually work. The tool nobody uses correctly. The process everyone knows is broken but nobody's had time to fix. The gap between what a team says they need and what will actually help them.
Sixteen years operationalizing teams and workflows — at the strategic level and through the right technology. Agile workflows that actually stick. AI integrations that fit how people already work. The goal is always the same: understand the problem first, then build something that disappears into the background.
Where I've Been
Based in Moravia-Silesia, Czechia. Writing about where business operations and AI are headed, building with the latest agentic tools, and working with clients across the EU and USA.
First IT hire. Established IT processes and the foundation of workplace technology, with a deliberate focus on incorporating AI into existing tooling. Worked across every team to identify the right agentic approach for their workflows. Ran the company-wide AI Lab — a weekly session exploring new trends and demoing real problems solved with agentic solutions.
Third IT hire. Grew alongside the company from 150 people to 4,000+, from scrappy startup to public company. Part of global office expansions, SOC 2 and ISO 27001 certifications, and the pandemic pivot to fully remote. Built several teams and first-of-their-kind roles — the IT systems engineering function and the SaaS operations team that served Legal, Finance, Sales Ops, People Ops, and Security. If a team used SaaS, they came to us.
One of the first Helpdesk hires at a ~70-person fintech startup. What started as hands-on support work grew into owning the corporate identity system (Okta), building corporate-to-production access automations, and leading the buildout of a global Helpdesk team across Bangalore and San Francisco. Left the company at nearly 700 employees.
Where it started. Moved from Specialist to Expert to the Genius Bar. Learned what it actually means when technology serves people — and never stopped chasing that.
Outside the Work
Currently in the Czech Republic with my family — my wife, our toddler, and a 34-kilo doodle who thinks he's a lap dog. I love cooking fusion dishes that bring two cultures together, going impossibly deep on whatever topic catches my attention, and slowly getting back into hobbies I'd shelved. Nomad at heart.
Work Together
Interested in working together? Head over to the Work Together page to see how we can collaborate.
Work Together →